Do you have questions? We have the answers!

  • What are stretch marks (striae)?

    Stretch marks, also known as striae, are long, narrow streaks, stripes or lines that develop on the skin and which differ in hue from the surrounding skin. When stretch marks first appear, they may look pink, red, or purple. Over time, they can fade into silvery white.
  • How do you get stretch marks?

    Stretch marks result from a sudden stretching of the skin, and are extremely common. Common reasons for the development of stretch marks include pregnancy, puberty, and rapid weight gain or loss.
  • Where do stretch marks appear?

    Stretch marks can appear almost anywhere, but are found most commonly on the abdomen, hips, thighs, arms, and breasts.
  • What is Silicone Fusion Technology?

    Dermaclara developed Silicone Fusion Technology, a patented, proprietary, three-step system of stretch mark reduction: a cleanser to prepare skin for treatment, silicone treatments to treat stretch marks, and a peptide serum to enhance stretch mark reduction.
  • How does clarafuse Silicone Fusion Treatment work?

    Clarafuse comes in large, flexible, heart-shaped pads that adhere anywhere you have stretch marks. Using patented Silicone Fusion Technology that creates occlusion - a microclimate that stimulates collagen production, encourages hydration, and promotes healing - the appearance of stretch marks quickly blends into the surrounding skin.
  • How long do I need to use clarafuse?

    Use clarafuse for 1-9 hours per treatment session, several times a week.
  • When can I expect results?

    Many of our customers have reported significant reductions in the appearance of new (pink, red, or purple) stretch marks. See their results and hear their stories here.
  • How long does clarafuse last?

    Each clarafuse Silicone Fusion Treatment is reusable, and lasts up to 30 times, making it a cost-effective stretch mark treatment.
  • How does clarafuse compare to other stretch mark treatments?

    The majority of stretch mark treatments on the market are creams, and are minimally effective at best. And laser treatments - in addition to being expensive - don’t work for everyone. Clarafuse is non-invasive, cost-effective, and works on all skin types and skin tones. This proprietary method utilizes Silicone Fusion Technology, which works quickly and effectively to safely reduce the appearance of stretch marks, without chemicals.
  • What products work with clarafuse to enhance the treatment’s effectiveness?

    Dermaclara has created an easy three-step-system featuring claraprep cream cleanser and claraline peptide serum. Using all three products in conjunction will quickly and painlessly reduce the appearance of stretch marks on the skin.
  • Does clarafuse work on all skin tones and skin types?

    Clarafuse works on all skin tones and skin types.
  • Do both men and women get stretch marks?

    Anyone can develop stretch marks, although they tend to affect more women than men.
  • Who is more likely to get stretch marks?

    You’re more likely to get stretch marks if you fall into one of the following categories: you’re pregnant, you’re experience a rapid growth spurt, you’re gaining or losing weight rapidly, or if one or both of your parents has stretch marks.
  • What’s the difference between pink or red and silver stretch marks?

    Pink or red stretch marks indicate that the stretch marks are new. Over time, as stretch marks get older, they fade into a silver color.
  • If my mom has stretch marks, and it runs in the family, how can I prevent stretch marks?

    Unfortunately, there’s no way to prevent stretch marks. If they run in your family, then you will most likely get them as well.
  • What percentage of people get stretch marks?

    Most people have stretch marks. Studies show that 80% of the general population (both men and women) have stretch marks.
  • What percentage of pregnant women get stretch marks?

    90% of pregnant women get stretch marks.
  • Does the Silicone Fusion Treatment work to get rid of stretch marks on darker skin?

    Dermaclara Silicone Fusion Treatment works on stretch marks on all skin tones, because the microclimate created by the treatment encourages the skin to heal itself.
  • What ingredients are in the Dermaclara system?

    Our lineup is made in the U.S.A. and features powerful anti-aging ingredients and we do not test on animals.

    claraprep

    Ingredients: Water, Myristic Acid, Glycerin, Cocamidopropyl Betaine, Stearic Acid, Sodium Methyl Cocoyl, Taurate, Potassium Hydroxide, Glycol Distearate, Dimethicone, Propylene Glycol, Polysorbate 20, Titanium Dioxide, Potassium Sorbate, Menthol, Magnesium Chloride, Magnesium Nitrate, Methylchloroisothiazolinone, Methylisothiazolinone, Fragrance, Disodium EDTA

    claraline

    Ingredients: Water, Butylene Glycol, Acetyl Hexapeptide-8 (and) Phenoxyethanol (and) Potassium Sorbate, Niacinamide, Sodium Ascorbyl Phosphate, Glycerin, Phenoxyethanol, Benzoic Acid, Ethylhexylglycerin, Glycereth-2 Cocoate, Sodium Hyaluronate Acid Powder, Potassium Hydroxide, Citric acid Carbomer, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Cucumis Sativus (Cucumber) Fruit Extract, Sambucus Nigra Flower Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Prunus Armeniaca (Apricot) Fruit Extract, Zingiber Officinale (GInger) Root Extract, Prunus Amygdalus Dulcis (Sweet Almond) Fruit Extract, Passiflora Incarnata Fruit Extract, Curcuma Longa (Turmeric) Root Extract, Camellia Sinensis Leaf Extract, Centella Asiatica Extract, Phyllanthus Emblica Extract, Ocimum Teniflora (Tulsi) Extract, Fragrance, Aloe Barbadensis Leaf Juice

    claralips

    Ingredients: Polybutene, Caprylic Capric Triglycerides, Ricinus Communis, Ozokerite, Tribehenin, Butyrospermum Parkii (Shea) Butter, Cetyl Alcohol, Lauryl Laurate, Cetearyl Ethylhexanoate (and) Sorbitan Isostearate (and) Portulaca Pilosa Extract (and) Sucrose Cocoate (and) Palmitoyl Tripeptide-38, Flavor, Sodium Ascorbyl Phosphate, Sodium Hyaluronate Acid Powder

    clarasome

    Ingredients: Water, Aloe Barbadensis Leaf, Juice, Cyclopentasiloxane, Sweet Almond Oil, Glycerin, Ammonium, Acryloyldimethyltaurate/VP Copolymer, Phenoxyethanol, Benzoic Acid, Ethylhexylglycerin, Glycereth-2 Cocoate, Sorbitol, Sodium Hyaluronate Acid Powder, Fragrance, Disodium EDTA

    clarafuse

    100% Medical Grade Silicone
  • Nothing is coming out of the containers, help!

    We use specialized airless pumps within our containers to preserve the nutrients and anti-aging properties within our products. During the shipping process, ambient pressure may have affected the ability of the products to reach the surface quickly. Some pumps will need to be primed before product appears.
  • I just applied clarasome moisturizer but it feels really light. Is it working?

    Dermaclara clarasome is a deeply hydrating gel moisturizer that combats signs of premature aging, leaving skin with a soft, velvety matte finish. It features a unique ingredient complex that helps replenish the skin’s natural moisture barrier, support natural collagen production, and protect the skin against environmental attacks. Consumers are often used to greasy moisturizers that sit on top of the skin instead of truly hydrating it. Clarasome hydrates your skin where it needs it most, so enjoy proper hydration without the “grease” factor.
  • Why do I need to use Dermaclara claraline serum?

    Claraline is a unique and highly effective anti-aging serum with a combination of ingredients that research has shown improves hyperpigmentation and stimulates collagen, in addition to smoothing and softening the skin. Noted elements include Hyaluronic Acid to create a plumping effect and Niacinamide to suppress excess melanin, reduce fine lines, and improve elasticity. Essential fatty acids protect the skin from drying, and improve the skin’s barrier function to keep it smooth and supple. An effective serum, claraline is a vital part of the Dermaclara skincare system.

    Please Note: When using claraline for the first time you will need to ‘prime’ the container (see Question 4)

  • Do you have to use the entire Dermaclara skincare system to see results?

    The most effective skincare routine that we have developed is the Dermaclara Complete. It’s an all-encompassing system that provides you with not only the full Dermaclara skincare line, but also includes breakthrough cosmetic devices that help you get the most out of each product. Here is a video of how the Dermaclara Complete system works together: “See how the Dermaclara Skincare System works.

  • Why do I need to prime my claraline container/applicator?

    In order to protect some of our most sensitive products, we use a type of airless pump that keeps the active ingredients in our skincare products exactly where they need to be. Because of this specialized type of production, the product may have settled during shipping. So you may need to prime the container/applicator upon first use.

    To prime your claraline container, simply keep pumping until the product appears. For subsequent uses, there is no need for further priming.

  • How do I know Dermaclara is working?

    Noticing subtle changes to your skin can be difficult, especially if you see yourself everyday. We have developed an app specifically to help you visually monitor progress throughout your Dermaclara journey. The app was created to provide you with a place where you could easily take and safely store photos of yourself – it then compiles these images to create a timelapse clip of all of your individual photos. The Dermaclara app is free and can be download from the Apple App Store or Google Play.

  • Is Dermaclara a permanent solution?

    Though we all want an instant fix that will last forever, we know that our skin requires continuous care. For longer lasting and optimal results, continued use of the Dermaclara skincare system is recommended. Start with the Dermaclara Complete set, then continue with Dermaclara Advanced to maintain the benefits of our entire product line.

  • Do Dermaclara products have an SPF or UV sun protection?

    Dermaclara products are formulated to protect your skin through hydration, nourishment, and toning to keep your skin youthful while reducing the appearance of aging. For UV sun protection, Dermaclara works well under any effective SPF sunscreen or sunblock of your choice.
  • I want to know more about clarafuse.

    a. What are clarafuse dermapads made of?

    Dermaclara clarafuse dermapads are made of 100% medical grade silicone that has been carefully selected to be gentle on the skin. Clarafuse dermapads are clinically proven not to irritate the skin or cause any allergic reactions, and are produced in an ISO registered facility that specifically makes medical devices.

    b. How many sizes do clarafuse dermapads come in?

    Five clarafuse dermapads are included in the Face packet – one for the forehead, and four multi-area dermapads for the areas around the eyes and mouth. The Chest packet comes with one clarafuse dermapad for the chest. Note: these are the recommended areas of use, but clarafuse dermapads can be used on almost any direct skin surface.

    c. Why are clarafuse dermapads so sticky?

    Clarafuse dermapads can be super sticky – that’s what helps them create the right microclimate between the skin and the silicone dermapad that helps reduce the appearance of fine lines and wrinkles. If you are having trouble handling them, simply rinse your dermapads with water after removal and let them air dry, sticky side up.

    d. How fast will I see results after using clarafuse?

    Clarafuse dermapads have been clinically proven to significantly improve the appearance of fine lines and wrinkles around the forehead, eyes, mouth, and chest within 60 minutes. For optimal results, we recommend wearing clarafuse dermapads for at least an hour a day, and reducing use once you have achieved your desired results. Results may vary depending upon your age, condition of your skin, and general nutrition.

    e. How do I clean my clarafuse dermapads?

    Clarafuse dermapads should be cleaned 1-2 times a week to prevent skin cell buildup that may interfere with adhesion. After washing, allow dermapads to air dry face up on the provided trays until the next use. DO NOT dry clarafuse dermapads with paper or towels as lint and dust may affect adhesion.

    f. Are there any side effects from using clarafuse dermapads?

    Our clarafuse dermapads are clinically proven not to cause skin irritation and any allergic reactions. The only side effect we have seen is the improvement in the appearance of fine lines and wrinkles!

    g. Is redness normal after using clarafuse?

    Yes, redness is perfectly normal after using larger clarafuse dermapads such as for the chest and forehead. This is normal as the occlusion that is created while the dermapad is adhered to your skin is increasing blood flow to the area to treat fine lines and wrinkles. The coloration should go away in about fifteen minutes with the application of clarasome radiance restoring moisturizer.

  • How did Dermaclara begin making anti-aging skincare products?

    While researching the use of medical grade silicone for scar reduction, we found that a microclimate is created between the silicone dermapad and the skin which also works to help reduce the appearance of fine lines and wrinkles. After this discovery, we began researching and understanding how the addition of supporting skincare products, devices and technology can increase and maintain the results yielded from the use of medical grade silicone. Though many skincare companies like to sell the idea of a one “fix all” product, our skin – the body’s largest organ – requires care on multiple levels, on a continuous basis. That is how the Dermaclara skincare line came to life.
  • How does the Dermaclara skincare system work?

    New skincare lines make their debut on the beauty market almost daily. But how do savvy consumers know which skincare products work and which ones don’t? Dermaclara makes it easy, as our results-oriented system consists only of products infused with proven anti-aging ingredients needed to cleanse, hydrate, and treat face, lips, neck and chest. Nothing more and nothing less.

    Our carefully developed five-product skincare line was created by experts to target the needs, and to reduce the key signs, of aging skin: dryness, hyperpigmentation, wrinkles, laxity, and rough texture. Because each Dermaclara product has a specific function, the line works together harmoniously to yield more youthful and radiant skin.

    • - claraprep hydrating cream cleanser cleanses with a blend of nourishing ingredients to effectively remove pollutants and excess oil while maintaining the skin’s moisture balance.
    • - claraline peptide intensifying serum treats aging skin with a blend of active peptides to reduce the key signs of aging.
    • - clarasome radiance restoring moisturizer hydrates with a cooling gel formulation that restores moisture without any residue and heaviness.
    • - claralips collagen-infused lip serum treats lips with proven collagen and exfoliating ingredients to both exfoliate and nourish while boosting lip volume.
    • - clarafuse dermapads intensely treat the appearance of fine lines and wrinkles on the face and body with an innovative method of skin training to keep the skin from making repeated movements that lead to lines and wrinkles.

    To the relief of those who’ve tried product after product, Dermaclara provides an easy, time- and cost-effective way to take care of one’s skin, because each Dermaclara product complements the others, using advanced anti-aging active ingredients to give the skin exactly what it needs. Dermaclara provides a luxurious and effective skincare experience designed to give skin back its vibrant glow.

  • What results can I expect to see with the Dermaclara system?

    Our clarafuse dermapads are clinically proven to significantly reduce the appearance of fine lines and wrinkles within the first hour of use. But great skincare is more than a single noninvasive product – it needs a regimen of complementary products and a best practice routine. That’s why we developed the Dermaclara skincare line. Depending on your age, condition of your skin and general nutrition, most users see a visible, sustainable change using clarafuse within 30 days of use. We recommend wearing clarafuse dermapads for at least an hour each day. Once you’ve gotten your desired results, reduce usage to 2-3 sessions per week for maintenance care. If you stop wearing clarafuse dermapads too soon, results may diminish. Continual use will help maintain your results. We recommend you replace clarafuse dermapads every 30 days (this may differ depending on skin type, condition, and frequency of use).

  • What is your return policy?

    We offer a 60-Day Money Back & Empty Jar Guarantee on all Dermaclara products from the date of receipt. All items must be in their original individual packaging. Refunds do not include the original cost for shipping and handling, or any return shipping costs you may incur. Only original Dermaclara containers and packaging qualify as ‘empty jars’. Our 60 day & empty jar guarantee is limited to one per household.

  • How do I return a Dermaclara product?

    To request a return, refund or replacement for any Dermaclara products please contact our customer support team at: support@dermaclara.com.

    All refunds will be credited back to the original form of payment or to a Dermaclara gift card. Please include your name, phone number, Order ID, name of product you would like to return, and a brief summary and reason for your return or exchange request in your email. To complete your return, please submit a receipt or proof of purchase. Upon acceptance of a return request, our customer support team will issue you a ‘Return Material Authorization’ (RMA) tracking number. You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

  • I received a damaged product—what should I do?

    Please contact support@dermaclara.com to request a re-shipment. Proof of damage may be requested in the form of a picture.
  • How do I receive a refund?

    For approved refunds, please allow 14 business days for credit processing after receipt of your return. It you have requested a replacement, you will be debited for the replacement item(s) and credited for the returned item(s). Please do not filing any claims for chargebacks with your credit card provider while we are processing your return/refund to avoid delaying the process.

  • What is the Lifetime Satisfaction Guarantee?

    We believe that the Dermaclara system should give users real results without having to resort to facial injections or surgery. We back this up with our Lifetime Satisfaction Guarantee. Just use Dermaclara consistently for six consecutive months, and if you choose injections after that, we’ll refund all of your Dermaclara purchases. That’s how confident we are in the science behind our skincare. *Proof of injection purchase required.
  • What if I’m not satisfied with my purchase?

    We offer a 60-Day Money Back & Empty Jar Guarantee for all Dermaclara products. All items that were included in your original order (including all gift items) need to be returned to qualify for a full refund, in addition all items (used or new) need to be returned in their original packaging to qualify for a refund. For missing or incomplete items, Dermaclara will debit the full retail price of each item from your original order value. For example; If you purchased a Dermaclara Complete kit ($349 value) and choose to keep the Claratone ($89 value), your qualifying refund will be $349 - $89 = $260.

  • Do you ship outside of the U.S.?

    We only ship within the United States at this time, but are looking forward to have our products delivered globally soon.
  • What should I do if there is an error in my order?

    Please contact Dermaclara’s customer support department at support@dermaclara.com.
  • How can I track my order?

    Once your order has been fulfilled and shipped, you will receive an email with the tracking information.
  • How can I change or cancel my order after it has been submitted?

    Please contact Dermaclara’s customer support department at support@dermaclara.com.
  • When and how will I receive my order confirmation?

    Order confirmations will be sent to the email you provided within an hour after the order is placed.
  • What if I do not receive my email order confirmation?

    Please contact Dermaclara’s customer support department at support@dermaclara.com.
  • Can I add a promotion to my previous order?

    We want happy customers, so please contact Dermaclara’s customer support department at support@dermaclara.com with any requests and we will do our best to accommodate them.