Are my bottles broken? Nothing is coming out. Help!

In order to protect some of our most sensitive products, we use a type of airless pump that keeps the active ingredients in our skincare products exactly where they need to be. Because of this specialized type of bottling, the product may settle during its travel from our headquarters to your home. So, use some elbow grease that very first time you open one of our bottles and keep pumping until the product appears. Trust us, it’ll come!